Privacy Policy for Tenpin Titans

At Tenpin Titans, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us at our Dublin-based entertainment centre. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Name (e.g., when booking a lane, signing up for a league, or making an enquiry).
• Email address (e.g., for booking confirmations, newsletters, or event updates).
• Phone number (e.g., for contact regarding bookings, events, or assistance).
• Billing and payment information (e.g., for processing online payments for bookings or purchases).
• Demographic information (e.g., age for children's parties or specific event restrictions).

Usage Data

We may also collect information about how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

• Session Cookies: We use Session Cookies to operate our service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

How We Use Your Information

Tenpin Titans uses the collected data for various purposes:

• To provide and maintain our services, including bowling lane bookings, arcade access, and food & beverage orders.
• To manage your bookings, events, and other services you request.
• To process transactions and manage your accounts (e.g., pro shop sales).
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support.
• To monitor the usage of our online platform.
• To detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.
• For league formation and management, facilitating communication among members and managing scores.
• For hosting corporate events and children's party packages, ensuring personalised and smooth event execution.

Legal Basis for Processing Personal Data under GDPR

If you are from the European Economic Area (EEA), Tenpin Titans' legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Tenpin Titans may process your Personal Data because:

• We need to perform a contract with you (e.g., processing your booking).
• You have given us permission to do so (e.g., signing up for a newsletter).
• The processing is in our legitimate interests and it's not overridden by your rights (e.g., improving our services).
• For payment processing purposes.
• To comply with the law.

Retention of Data

Tenpin Titans will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Tenpin Titans will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Tenpin Titans will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose your personal information in the good faith belief that such action is necessary to:

• To comply with a legal obligation.
• To protect and defend the rights or property of Tenpin Titans.
• To prevent or investigate possible wrongdoing in connection with our services.
• To protect the personal safety of users of our services or the public.
• To protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR (European Economic Area)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Tenpin Titans aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Tenpin Titans relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). The relevant authority in Ireland is the Data Protection Commission.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By mail: 2847 O'Connell Street Lower, Dublin 1, Dublin, D01 V4C4, Ireland